Refund policy

GloGrove Refund Policy — 30‑Day Returns

Last updated: August 2026

1. Overview

At GloGrove, your satisfaction matters. If something isn’t right with your order, we’re here to help. This Refund Policy explains when refunds are available, how they’re processed, and what you can expect during the return or refund process.

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2. Eligibility for Refunds

Refunds may be issued for the following situations:

• Defective or damaged items upon arrival
• Incorrect items received
• Missing items in your shipment
• Approved returns that meet our Return Policy requirements

To qualify, items must be returned in original condition with packaging, accessories, and documentation.

All returns must be initiated within 30 days of delivery.

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3. Non‑Refundable Items

Certain items cannot be refunded:

• Items not returned in original condition
• Items damaged due to misuse or mishandling
• Products marked as final sale
• Items returned without authorization
• Any lamp that has been opened, altered, or tampered with internally

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4. Refund Process

Once your return is received, our team will inspect the item within 3–5 business days.

If approved:

• Refunds are issued to your original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider

If your refund is denied, we will notify you with a clear explanation.

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5. Shipping Costs

Shipping fees are non‑refundable, except in cases where:

• The item arrived damaged
• The wrong item was shipped
• The order was lost in transit

For standard returns, customers are responsible for return shipping costs unless otherwise stated.