Return Policy

GloGrove Return & Refund Policy

Last Updated: October 18, 2026

At GloGrove, we want you to love your glow! If something isn’t right with your order, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery. To qualify for a return, your item must be:

  • Unused and in its original condition.

  • Returned with its original packaging and included accessories.

  • Accompanied by proof of purchase or your order number.

Items that have been used, damaged due to customer misuse, or returned without their original packaging may not qualify for a refund.

2. Damaged, Defective, or Incorrect Items

If your lava lamp arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at our customer support email.

Include your order number and clear photos of the item and any damage. We’ll review the issue and work with you to arrange a suitable replacement or refund when appropriate.

Please do not throw away damaged items or packaging until we have reviewed your request.

3. How to Request a Return

To start a return, contact our customer support team with the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos, if the item is damaged or defective.

Please wait for return instructions before shipping any items back. Returns sent without prior approval may not be accepted.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear after processing, depending on your payment provider.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.

6. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us for assistance with a replacement.

For exchanges due to personal preference, contact our support team to discuss available options.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

8. Contact Us

Have questions about a return or refund? We’re happy to help!

Store: GloGrove
Email: [GloGroveSupport@gmail.com]

At GloGrove, our goal is to make your shopping experience bright, easy, and enjoyable. Thank you for shopping with us and letting your space find its glow!